Root Cause Failure Analysis Closed Loop Corrective Action will identity multiple roots and eliminate causes affecting internal, external customer satisfaction, eliminate cost, quality schedule, safety and security issues.
Why Should You Attend:
In organizations where employees experience fear, uncertainty or doubt (FUD) production and quality of work will suffer resulting in loss of customers and revenue. FUD symptoms include:
Negative attitudes regarding the organization or its customers
Strained relationships between employees and management
Us versus them attitude
Overactive rumor mill
These and many more are all symptoms of dysfunctional organizations and must be addressed.
Processes are an organizations competitive advantage; processes must be effective, efficient and exhibit very high reliability:
Effectiveness – no rework in any process
Efficiency – work is completed within or on schedule
High reliability –no “weak-link” in the chain of processes
Fear is very contagious; it moves from person to person throughout the organization. Employees will do whatever it takes to survive; however, these actions may not result in the quality of work expected by management.
The Cost of FUD: ineffective, inefficient and unrealizable processes are costly to the organization. The average performance of a company is 3-sigma, 25 percent to 40 percent of its revenue is wasted. A 4-sigma company will lose 15 percent to 25 percent of revenue.
Process Reliability Modeling (PRM) can easily move an organization to 5-sigma if the issues found during PRM are addressed and a process owner monitors processes; the final result will be a very low FUD factor.
Areas Covered in this Webinar:
Cost of Quality As a Percentage of Sales
Process Reliability Modeling
The Five Levels of Problems
RCFA or RCA
Is the Problem Solved
Results of Doing it Wrong
Model for Improvement
Process are Competitive Advantage
Process for Gathering Evidence
Post-it Exercise Used to Gather Evidence
Spies and Hackers: Protect Your Data
To enhance problem solving effectiveness by providing participants an advanced method for identifying multiple root causes and methods to solve problems.
Who Will Benefit:
Sr. Management Team
Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University.
His areas of interest include teaching online, mentoring organizations in problem solving and process improvement; to date cost savings include $15.6M in addition to $14M in sales.
His webinar topics to Increase Customer Satisfaction and Profit include subjects like Process Reliability Modeling: Management and Cost Savings Process, Root Cause Failure Analysis: Problem Identification and Correction and Aligning Corporate Strategy, Structure and Systems: Achieve Corporate Objectives.
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