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Workplace Violence in your workplace; the consequences are many, unpredictable, and can be severe. Injury or death of employees, customers, and/or visitors from workplace violence, resulting in lawsuits, property damage, increased insurance premiums, OSHA enforcement actions, increases employee turnover and reduced community trust.

Factors that appear to be driving an increase in workplace violence include-

Changes in Social Norms and Expectations
Trigger Events such as layoffs, downsizing etc.
Reduced Availability of Psychological and Addiction Services
The “Copy Cat” Effect after well-publicized incidents.
Homegrown Domestic Terrorists
Increased Opioid Addition
Violence in the workplace is a subject employers need to address with policies, programs and procedures that prevent violence and mitigate harm when it occurs. While any workplace may experience a workplace violence incident, those with public contact, such as retail, hospitality, healthcare and sales have the highest risk. Workplace violence is a leading cause of death and injury for managers and others who supervise employees.

Why Should You Attend:

Nowhere is it truer that an ounce of prevention is worth a pound of cure than in preventing and mitigating workplace violence.

Areas Covered in this Webinar:

This webinar will address three key elements of violence management: prevention, mitigation, and response.

Internal and external risk factors for potential violence for your organization.

Employee awareness and training on the causes, warning signs and appropriate actions o take to prevent workplace violence and reduce harm when it happens. Can they escape? Do they know how to de-escalate and manage unsafe situations? Are they prepared to report threats, violence and other behaviors of concern?

Coordinating with first responders before and after an incident.

Implementing a process to identify and mitigate persons (Customers, visitors, patients, residents, family members, employees, students, contractor employees, etc.) at greater risk of becoming violent.

Procedures for managing potential trigger events such as employee terminations and/or disciplinary actions, irate clients, persons seeking medications etc.

Implementing a workplace violence management team to assess potential or actual threatening and violent situations and respond as needed.

Crafting physical and procedural security initiatives to address your true and present risks and vulnerabilities.

Worst case protective response measures like safe rooms/shelters, quick lockdown capabilities, mass communications tools, access and egress control, panic/duress buttons, video surveillance, and visitor management.

Preparing an after incident to provide support and counseling to your people, communicate with internal and external audiences, to document, to conduct root cause analyses and recommend preventative measures.

Learning Objectives:

After participating in this presentation you will be able to describe, outline and/or discuss-

The Scope, Impact and Typology of Workplace Violence
Why Management & Employee Involvement is Critical
Conducting a Worksite Violence Risk Analysis
Hazard Prevention & Control
Personal Safety Training
Recordkeeping & Evaluation
Responding to Workplace Violence Incidents

Who Will Benefit:

Security, Human Resources, Safety, Facilities/Maintenance, Risk Management/Legal, Counseling/Mental Health, and Operations.

Speaker Profile:

Joe Rosner is the Director of Best Defense USA and a nationally recognized expert on workplace violence and personal safety for health care and other occupations. The aim of Joe’s organization is to impart his military, law enforcement, bodyguard background and sales and sales training skills for his audiences’ benefit. He has Black Belt in three martial arts, is a private pilot and a certified self-defence instructor. He is the author of Street Smarts & Self Defence for Children as well books and articles on workplace violence prevention and personal safety for healthcare. Joe has presented at The National Emergency Management Summit, The American Healthcare Association, The Heartland Healthcare Conference, and numerous state healthcare and hospital conferences.

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